Customer Support & Community Manager

LOOKING FOR A POSITIVE AND HAPPY PERSON TO HELP CARE FOR OUR AWESOME COMMUNITY!

VIRTUAL – PART TIME POSITION $15/hr

(APPROX 10-15 HRS WK SUNDAY-THURSDAY)

RESPONSIBILITIES

• Monitor and respond to customer service tickets periodically throughout the day (1-2 hours per day)
• Monitor and ensure all email and phone systems are working well
• Work with internal tech departments to resolve issues
• Work with The 5D1H team to resolve issues
• Document processes and procedures associated with the position SKILLS
• Self starter and good with time management
• Excellent communication skills (written and verbal) • Ability to provide high touch, engaging contact with every customer
• Solves problems effectively
• Well organized • Works well independently
• Works well with a virtual team
• Comfortable working with technology
• Professional demeanor with a good attitude even if dealing with a difficult situation or person
• Great attention to detail

SKILLS

• Self starter and good with time management
• Excellent communication skills (written and verbal)
• Ability to provide high touch, engaging contact with every customer
• Solves problems effectively
• Well organized
• Works well independently
• Works well with a virtual team
• Comfortable working with technology
• Professional demeanor with a good attitude even if dealing with a difficult situation or person
• Great attention to detail

WE ARE LOOKING FOR SOMEONE HAS:

•  2-3 years of experience as a customer service representative
• 1-3 years of experience working with a virtual company / working from home
• 1-3 years of experience with integrated customer service platforms
• Excellent verbal and written communication skills
• Ability to problem solve and think outside the box
• A commitment to top notch customer service
• A flexible schedule, weekends required
• Professional, self-starting, “get-it-done” attitude and work ethic
• Familiarity with Helpscout or online ticketing system preferred but not required